Performance Health Partners Announces Acquisition by Sentact

New Orleans Bioinnovation Center pioneer grows through partnership with global company, retains office in New Orleans.

NEW ORLEANSPerformance Health Partners (PHP), the top-rated provider of safety incident management software, as recognized by healthcare organizations nationwide, has been acquired by Sentact, a leader in healthcare technology, analytics and services reimagining the path to exceptional care. This acquisition significantly expands the reach of both Sentact and PHP and marks a defining milestone for Louisiana’s innovation economy. Bolstered by strategic partnerships with New Orleans BioInnovation Center (NOBIC), Louisiana Economic Development, Ochsner Lafayette General Foundation/Ochsner Health, Idea Village, GNO, Inc. and Tulane University, this acquisition marks a historic milestone for both Louisiana and national health safety.

Founded by Heidi Raines, PHP achieved milestones that only a fraction of U.S. companies have reached. Nationally, fewer than 1 in 100 companies achieve national brand-level recognition, and only 0.006% ever sell to private equity or strategic partners. Among those, female-founded companies that achieve a PE-backed exit represent fewer than 1 in 12.5 million businesses (.00008%).

Raines is the Forbes best-selling author of “Shared Voices: A Framework for Patient and Employee Safety in Healthcare.” She was named a “Patient Safety Expert to Know” and a “Healthcare IT Expert to Know” by Becker’s Healthcare. A native of Acadiana (Breaux Bridge), Raines holds a Preceptor Faculty position in Tulane University’s Master of Health Administration program and previously served as Board President of the American College of Healthcare Executives’ Healthcare Executive Network. As part of the acquisition, Raines will join Sentact’s private-equity-backed leadership team as Chief Strategy Officer, leading enterprise strategy, platform integration, and long-term innovation initiatives.

“PHP’s mission has always been to transform healthcare safety,” said Raines. “Joining Sentact accelerates that mission powerfully. This outcome also proves that when Louisiana founders are supported early with capital, mentorship and infrastructure, they can build national companies that shape the future of healthcare.”

PHP joined NOBIC upon their inception in 2014, and continued with them through early growth, transforming them from a New Orleans–founded startup into a national healthcare technology leader. PHP was one of the first tenant companies at NOBIC, participating in their Innovation Program designed to support early-stage, high-growth businesses.

“This success story exemplifies the BioInnovation Center’s mission in action. Louisiana health-focused founders can build and fund nationally scalable enterprises here at home,” said Kris Khalil, Executive Director of NOBIC. “It is also a clear signal that our local innovation economy is accelerating. Congrats to Heidi and her team.”

Ochsner Health and Ochsner Lafayette General Foundation, played a critical role in PHP’s growth by providing early-stage capital and strategic healthcare system insight that helped accelerate product development and national expansion. Through its investment and partnership, Ochsner helped validate PHP’s mission-driven approach to improving patient and employee safety while strengthening the company’s ability to scale inside complex healthcare environments.

“The success of Performance Health Partners proves that innovative health tech companies can grow and succeed in Louisiana,” said Aimee Quirk, Chief Corporate Development Officer of Ochsner Health and CEO of Ochsner Ventures. “PHP has demonstrated a meaningful impact on quality reporting in healthcare, including through its partnership with Ochsner Lafayette General. We are proud to have supported a Louisiana-based company that reflects the growing strength of the state’s innovation ecosystem and congratulate the team as they enter this next phase with Sentact.”

Louisiana has long been a place of innovation, particularly at the intersection of healthcare, technology and problem-solving rooted in real-world needs. The acquisition of PHP demonstrates the long-term economic return of Louisiana’s SSBCI strategy led by Louisiana Economic Development, showing how targeted early-stage investment can yield outsized, compounding outcomes for the state. By making strategic seed investments in Louisiana-based founders and companies, the state is investing in itself by building enterprises that generate national impact, durable jobs and long-term economic value.

“Performance Health Partners is a strong example of how Louisiana-based innovation can scale nationally,” said Josh Fleig, Chief Innovation Officer at Louisiana Economic Development. “This acquisition validates our strategy of supporting founders early through Louisiana’s Opportunity Capital program and building companies that deliver long-term economic impact.”

The acquisition of PHP by Sentact marks a historic moment for Louisiana tech companies. A celebratory event was held to commemorate the acquisition on January 20th at NOBIC. PHP will remain active in the New Orleans area.

For more information on Performance Health Partners, visit their website.

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About Sentact
Sentact is reimagining the path to exceptional care for hospitals and health systems by powering mission-critical safety, quality, and patient experience initiatives. Through technology, analytics, and services, Sentact enables healthcare leaders to transform insights into action and achieve measurable improvements across clinical operations.

About Performance Health Partners
Founded in New Orleans, Performance Health Partners is the nation’s highest-rated healthcare safety, risk, and compliance software platform. Its technology helps healthcare organizations strengthen safety culture, reduce risk, and improve patient outcomes nationwide.

Alicia Vial

Alicia Vial is a New Orleans native with more than a decade of experience elevating client stories and leading crisis response. As the senior director of strategy, Alicia acts as a leader within the Gambel Communications team ensuring each agency team member is positioned to deliver strategic public relations services that meet the highest standards of the industry. In addition to supporting the agency’s long-term business growth and development, she coordinates day-to-day account services and oversees strategic direction while staying abreast of best practices and industry trends to provide innovative solutions to meet client’s needs.

Before joining Gambel Communications, Alicia served as the communications director for the Louisiana SPCA, the oldest and largest animal welfare organization in Louisiana that impacts more than 74,000 animals per year. During her nearly eight-year tenure, Alicia oversaw numerous crises, served on national communication taskforces, oversaw all aspects of internal and external relations and worked alongside the development department to raise critical funding. Prior to that, she worked in the fast-paced New Orleans hospitality industry focusing on digital public relations for multiple hotels.

Alicia is a member of the Public Relations Association of Louisiana (PRAL), Southern Public Relations Federation (SPRF), a board member of the Public Relations Society of America (PRSA) New Orleans Chapter and a member of the New Orleans Regional Leadership Institute. An accredited public relations practitioner (APR), Alicia is also certified in crisis communications, organizational leadership, content marketing and social media.

A well respected and trusted public relations practitioner, Alicia has been recognized by SPRF as a ‘Senior Practitioner of the Year’. Dubbed early on in her career as one to watch, she also received the ‘Rising Star’ award by PRAL and was profiled in St. Charles Avenue Magazine as part of their Young Bloods series. Most recently, she was recognized at PRSA’s annual Fleurish Awards and received four Awards of Excellence for her work along with the ‘Plate Spinner’ award for her efforts on the board of directors for the chapter.

An LSU graduate, Alicia received a bachelor's degree in mass communications with a concentration in public relations and minors in business administration and leadership development. She is a frequent speaker and presenter on public relations topics, most recently presenting at the Jefferson Economic Development Commission and SPRF annual conference.

When Alicia is not at work, you can find her at the ballpark with her three boys or cheering on the Tigers in Death Valley.

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